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Frequently Asked Questions

What is CAQH?

CAQH stands for Council of Affordable and Quality Healthcare.  It is a nonprofit that was created several years ago by the private insurance panels.  Most commercial payers require that you have the CAQH profile completed before you begin the credentialing process.  Panels use the CAQH to verify providers personal information as well as education and work history.

Do I get to choose the Insurance panels I want to be on?

Yes. When you sign up for credentialing with us, you get to choose exactly which panels you want, and don’t want, to be credentialed with. Typically most outpatient physician providers credential with 7-8 payors, whereas hospital based physicians (in-patient) usually credential with 10-15 payors (pretty much any patient with any insurance that comes to hospital). Physicians working in tristate areas (border of 3 states) like in our physician owner practice credential with 25 payors. Most behavioral health providers, Therapists (PT, OT, ST, ABA etc) typically select 6-7 panels

How can I track my Medical credentialing progress?

Your Credentialing Specialist will reach out at regular scheduled intervals to provide personalized updates.  Our credentialing specialist reaches out to the insurance providers every 2 weeks for updates.

 

What if I don’t know which panels in my area are best for me?

We can help! One of our credentialing specialists will talk with you by phone and can help you to select the panels in your area that will be the best fit for you and your practice.

 

Am I guaranteed to get on the insurance panels I choose?

Am I guaranteed to get on the insurance panels I choose? If you are fully licensed, we should have no problem identifying plenty of insurance companies and third party payers for you to be credentialed with. In some areas, some panels can be very selective or closed. In these instances, we will talk with you about the likelihood of a successful medical credentialing process. We want you to get the most out of your medical credentialing investment, but we cannot guarantee that insurance panels will accept you.

What if the insurance panel I want to be credentialed with is closed?

Finding out a panel is closed can be frustrating. However, sometimes when panels say they are closed, they are still accepting providers, but on a limited basis. In the case of a panel saying that they are closed, we can and will submit an appeal when possible to the insurance company on your behalf. During an we will try to connect with the insurance company representative assigned to your area. We will then stress important parts of your qualifications and clinical practice. For instance, perhaps you have a specialty that the insurance company desires, or you are practicing in a neighborhood that is underserved. We do have success with many of our appeals. However, if a company is saying that their panel is closed, it might not be possible to get on the panel at that time. appeal,

When do Credentialing and Recredentialing occur?

 Credentialing happens before a provider is considered eligible to participate in an insurance network. Recredentialing is done every 1-3 years after the original effective date of the provider to make sure that all of the information listed with the insurance panel are up to date and accurate.

Which is best EMR or EHR?

 An EMR (electronic medical record) is a digital version of a chart with patient information stored in a computer and an EHR (electronic health record) is a digital record of health information.

What is the definition of meaningful use?

 Meaningful Use is defined as the use of certified electronic health record or EHR software in practices, hospitals, clinics, and by other medical service providers to improve efficiency, safety, and overall quality of care.

What is MACRA and MIPS?

MACRA combines parts of the Physician Quality Reporting System (PQRS), Value-based Payment Modifier (VBM), and the Medicare Electronic Health Record (EHR) incentive program into one single program called the Merit-based Incentive Payment System, or “MIPS”.

What's the difference between HMO and PPO?

 HMO stands for Health Maintenance Organization, and the coverage restricts patients to a particular group of physicians called a network.1 PPO is short for Preferred Provider Organization and allows patients to choose any physician they wish, either inside or outside of their network.2 HMOs and PPOs are both types of managed care, which is a way for insurers to help control costs.

What is meant by value-based care?

 Value-based programs reward health care providers with incentive payments for the quality of care they give to people with Medicare.

What are modifiers in medical billing?

A modifier is a code that provides the means by which the reporting physician can indicate that a service or procedure that has been performed has been altered by some specific circumstance but has not changed in its definition or code. In simple words, they are used to give a concise view of the medical billing demonstrating the type of services and procedures provided by the physician or healthcare organization. 

 

What does RVU mean in Medical Billing?

 In medical billing, RVU refers to Relative Value Units – a set of standard values assigned by Medicare to determine the cost of services.

What are Our Rates?

One Stop and its team of medical billing and credentialing specialists understand the time and effort it takes to run an efficient medical office. That is why every office receives specialized attention and a tailored plan to help your practice succeed. Every contract is priced according to the needs of your practice and is always based upon volume.

Do You Provide Billing and/or Credentialing to Laboratories?

Yes, we provide billing and credentialing to laboratories of all types. 

What can I expect as your client?

Once you have signed on as a client, your practice will be given a dedicated account executive. This person is your primary contact should any questions or concerns arise. You can relax knowing that we have taken on the burden of the medical services process so you can focus on your patient care. 

What can you do to increase my cash flow?

Since our fee structure is based on a percentage model, we only make money when you do. Our innovative tools partnered with our expertise in medical billing mean that we are capable of increasing the dollar amounts of your claims while decreasing their turnaround time. Don’t think of our medical billing as an expense, think of it as an investment that will increase in your profits.

What services are available at One Stop?

All providers have different challenges and goals, so it is important for One Stop to be flexible in the services we provide. Our first priority is to offer services that promote the best interest of your practice for the long term.

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