Patient Relations Management

Our front office Patient Relations Management services represent the division of our company responsible for patient engagement and satisfaction. Led by a team of experienced professionals, our services are designed to help medical practices improve the overall experience of their patients and increase their levels of satisfaction. This includes a wide range of activities, such as enhancing the patient’s experience, improving communication and coordination, and providing between your medical staff and patients throughout the process.

Insurance Eligibility verification

Insurance Eligibility Verification is a vital process for providers to ensure that their patient's insurance coverage is active and up-to-date. Our team will provide detailed information on the type of insurance and plan the patient has, enabling providers to make informed decisions and provide the best possible care. It verifies the authenticity of patients' claims. This helps to ensure that claims are processed efficiently minimizing rejections and denials. It reduces coverage errors by reducing administrative burdens and maximizing reimbursement.

Patient Services

Patient Services comprises a wide range of front-office administrative tasks designed to ensure that patients have a smooth and seamless experience. This includes tasks such as scheduling and confirming appointments, patient follow-up visits, and payment collection, which are vital for ensuring that patients receive timely and appropriate care.

Feedback and surveys

Knowing your staff and patients well is crucial in this competitive market and the race to stay on top. Every business must collect feedback in order to succeed. Organizations can easily comprehend their patients' experiences with the items or services by utilising an effective patient feedback survey. A feedback survey is used to track or gauge patients' or customers' experiences. It assists in gaining understanding of a company's offerings or working conditions. Finding your organization's weaknesses and strengths will be made easier if you are willing to take both good and negative input. Our team will listen to your patients' concerns, address the issues and then consequentially fix them. We will collect feedback and provide surveys to add value to your services, enhance their experience and satisfaction.

Key Benefits of our Virtual Assistance

Bigger Savings

Driven by a professional medical management team, our administrative services help medical practices enhance their patient’s experience and improve their satisfaction levels and can save your front desk team time and money.

Insurance Eligibility Management

Verifying a patient's insurance eligibility comes before arranging their visit, and as a result, there are no insurance denials.

Appointment Confirmation

Our administrative team helps your practice decrease patient no-show rate by confirming their appointment and follow-up system.

Patient Follow Up Visits

Our Patient Relations Management team will keep a proper record of each patient visit and make sure that follow-up visits are not missed.

Dedicated Team

We believe that our client’s success depends on having the right people working for them. Our Patient Relations Management team is dedicated to enhancing our client’s success.

Feedback and Surveys

Our team will get feedback and take surveys from current and prospective patients to minimize their concerns and issues which will improve their overall medical experience and satisfaction.

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Patient Relations Management

Insurance Eligibility verification

Patient Services

Feedback and surveys